How do I cancel my trip?

ENJP

In case that guests cancel a reservation, guests will pay cancellation fee in accordance with cancellation policy. The cancellation fee is paid by the guest depending on when guests cancel the trip.

Please refer to our cancellation policy as follows:

If you make a cancellation more than 14 days prior to the select date (e.g. When 15th of May is the day of the activity, and you make a cancellation on the 1st of May), you will not be charged cancellation fee and receive a full refund.

If you make a cancellation within 13 days to 3 days prior to the select date (e.g. When 15th of May is the day of the activity and you make a cancellation between the 2nd to 12th of May), you will only be able to receive 50% refund.

If you make a cancellation within the 3 days prior to the select date (e.g. When 15th of May is the day of the activity and the you make a cancellation one the 13th of May), you will not be able to get refund.

For example, if guests paid 7,500 yen and cancel a trip a week before the tour, then its breakdown is only the guide fee of 4,500 yen for main guide and 3,000 yen for support guide, guests get 3,750 yen as 50% of the refunded payment. To the main guide, 3,750 yen which 750 yen (50% of service fee 1,500 yen) was deducted from 4,500 yen will be paid. To the support guide, 2,250 yen which 750 yen (50% of service fee 1,500 yen) was deducted from 3,000 yen will be paid.

Regarding the cancellation by guides, you will be fully reimbursed. In the event of a cancellation due to bad weather, please inform your guests first. Then cancel the activity from guests' side. Please refer to the following for more information with regard to our cancellation policy.

Was this article helpful?Cic005 face smile 1227184ff42e9d672a6892dfe27e91689d05a218573c3489bbe64ccf915a8d0cCic006 face frown 0bc804105f1e0201000835a89c724a7eccb466245fd4fe8f61e5b014ada497ac

Related Articles