What should I do if the guides request additional payments?


About situations where an additional fee is required from guides, there are some cases that guides mistook the calculation, the number of guests is wrong, or the schedule changed during the discussion after guests make a settlement and more. If the request for change from the guide is understood and accepted, the guide will cancel the previous trip which the fee was already decided once, and the guides and guests will agree on a new fee again after guides send the new offer including the additional fee. At this time, if the trip is canceled by guests, there is a possibility that a cancellation fee will be charged depending on the day of the trip. So TOMODACHI GUIDE recommends canceling from guides' side because the cancellation fee will not be charged to anyone. In addition, the cancelation fee for PayPal will not occur.
However, if you are not satisfied with the fee or the fee is not in accordance with the facts, you do not need to pay. In this case, please discuss with guides until you are satisfied. If issue is still not resolved and it becomes a problem, please contact TOMODACHI GUIDE.

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