What is the Cancellation Policy?

ENJP

When planning to cancel a reservation, please refer to our cancellation policy as follows:

If you make a cancellation within 14 days prior to the select date (e.g. When 15th of May is the day of the activity, and you make a cancellation on the 1st of May), you will not be charged with a cancellation fee and receive a full refund.

If you make a cancellation within 13 days to 3 days prior to the select date (e.g. When 15th of May is the day of the activity and you make a cancellation between the 2nd to 12th of May), you will only be able to receive 50% of the refund.

If you make a cancellation within the 3 days prior to the select date (e.g. When 15th of May is the day of the activity and the you make a cancellation one the 13th of May), you will not be able to receive a refund.

However, if the guide is the one that initiates a cancellation, you will be fully reimbursed. In the event of a cancellation due to bad weather, please inform your guide and we will cancel the travel from our side. Please refer to the following for more information with regard to our cancellation policy.

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