If guests send messages which are not suitable for TOMODACHI GUIDE or guides feel something is wrong with guests, guides can cancel the trip which guests and guides plan together or guests have already booked. However, canceling the reservation for no reason will result in some penalty or lower evaluation for guides. Also, please click "Report this user" on the profile page and select what kind of problems are about the guests and report it.
Please click "Report this user" on the profile page and select what kind of problems are about guests and report it even if you feel something is wrong with guests on the day.
If you need help, emergency contacts of Customer Support are posted on "Your trips" as an emergency call on the day of your trip. Please contact us.