What should I do if a guest wants to change their trip because of rain, snow, etc.?


"In case the trip cannot be done because of rainy weather, the trip will be treated according to what was decided in the event of rainy weather during the preliminary consultation between guests and guides. Let's get in touch with guests again on the day or the day before the trip and decide what to do about the trip. In the case of canceling the trip, if guides cancel the trip, cancellation fee will not be charged. So please cancel from guide's side.

There are many trips that will be canceled because of rainy weather. If guests asked guides for alternative trips or others in the case of rainy weather, guides can re-plan to guests and provide other trips. In this case, please discuss this possibility during the preliminary consultation between guides and guests.
The definition of rain that Tomodachi Guide specifies is that the precipitation probability is 80% or more. Based on this definition, Tomodachi Guide will treat in case of troubles or questions of the cancellation in case of rainy weather."

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