In order to ensure the safety and comfort of our service, we at TOMODACHI GUIDE conduct a thorough ID confirmation process. Users are not able to reserve an activity or deliver an "offer" unless their account has been fully authenticated.
Under your profile, you may notice the following: ID Unconfirmed, ID Pre-confirmed, and ID confirmed. These are the different types of identification status that a user can have.
"ID Unconfirmed" refers to a condition in which users have not sent us an official identifcation document to authenticate. You can change this status by going to profile and sending us the required documents through "ID information". Generally, to complete the process, you have to send an official identification that displays a facial photo of yourself (all of following would suffice: driver's license, passport, resident).
To authenticate themselves, guests can use active passports, whilst guides can use any of the following: passport, driver's license, student card, and residence card.
After submission, the user will receive the following message "Thank you for uploading your ID. Now, you can start to book guides. Your ID confirmation is currently in process, it will usually take 2 to 3 business days". During the confirmation process (2-3 business days) your identifcation status under your profile will switch into "Pre-confirmed".
ID Pre-confirmed refers to a condition in which users have submitted their ID, but has not been validated by us or is currently in the reviewing process. After submitting your ID, it may take 2-3 days for us to fully confirm it, so please wait. Once completed, you will receive the following message "ID has been confirmed, thank you for registering!". Your identification status will then change to "Confirmed".
ID confirmed refers to a condition in which users have fully satisfied the requirements for ID authentication. This means, the user can fully enjoy and immerse themselves into TOMODACHI GUIDE without any concern.