Why is my ID not confirmed?

ENJP

ID confirmation will not be completed unless we, TOMODACHI GUIDE verify official ID you provided.
If you see the sentence, "Thank you for uploading your ID. Now, you can book guides. ID confirmation is in the process. It usually takes 2 to 3 business days." It means we are verifying. It usually takes 2 or 3 business days. Please give some time to fully authenticate your ID. If your identification document you provided does not meet our requirement, we will send you a notice. Please check your dashboard for said informationl.

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