Various guests who use the service for the first time or even those who use it many times will go to the site to find guides who they can talk to. If message(s) arrive to your inbox, start by saying your hellos. One thing to remember is to always give them a response. In most cases, guests are not familiar with Japan. For that reason, they would not how to respond if you ask them where they want to go. In the event it happens, tell them about the area you're familliar with or the kind of things you can do; Also ask whether they have decided an itinerary for themselves. Even if you do not get what they want to do, tell them what you can do for them. The fact that they have pressed the "Contact Me" button that means the the guests are interested in talking to you or simply want to know you better.