What should I do if the Support Guide cancels last minute?


In case the support guide has any unavoidable circumstances on the day, the support guide may cancel the pair guide. For example, misfortune of the family or infectious diseases. As soon as you know the cancellation of the support guide please start searching for an alternative support guide. Of course, you need to try to find alternative support guide somehow, but it may be a sudden cancellation on the day before the tour, or it may be difficult to find a support guide.
In that case, you can think of canceling the tour, do so on the guide's side. If there is no special reason, there is a possibility that some kind of penalty will be imposed on the guides. Also, guests who are waiting for a trip with you will be disappointed. Please do not cancel the tour if possible. If the support guide do not come to the trip and the main guide decide to cancel on the day, the trip will be canceled by the main guide. Please decide what to do for the trip between the main guide and guests.
If you cannot find any support guides and you are in trouble, the emergency contact of Customer Support is posted on "Your bookings" as an emergency call on the day of your trip. Please contact us.
To cancel the tour

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