What should I do if due to a traffic jam, etc., the trip is changed and the guest requests a refund?


If the itinerary changes or is delayed due to traffic jams, basically TOMODACHI GUIDE recommends changing the itinerary on the spot by discussing between guides and guests, because our service is to enjoy with "playing with friends". Of course, guides and guests discuss each other and find a way for both guests and guides to agree on a plan.
However, in the case that guides and guests do not reach an agreement, please contact TOMODACHI GUIDE. TOMODACHI GUIDE help you with according to the rule below.

※ Huber. Terms of Service Article 14-2
If after the Contents have been partially provided, because of reasons attributable to the Guide Member, it becomes infeasible to provide the remainder of such Contents, taking into account the proportion of Contents provided, the reason provision became infeasible, and other circumstances, the Company will in its sole discretion decide whether to make, and the amounts of, any payment to the Guide Member and refund to the Guest Member.

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