What should I do if I am asked to pay not using TOMODACHI GUIDE?


About the change in the trip on the day or spot, after guides and guests' discussion and agreement, additional costs are incurred and additional charges may be exchanged between guests and guides. Sometimes you may be asked for additional payment from guests or guides for the cost on the day. Guides or guests should pay in accordance with the discussion and agreement on the day between guides and guests. However, TOMODACHI GUIDE will not take any responsibility if you exchange money other than on the platform of TOMODACHI GUIDE and you get into trouble.
If you are required to make an unreasonable additional payment from guides or guests in the trip of the day, you do not need to pay and may refuse. Also, if you need mediation, emergency contacts of Customer Support are posted on "Your trips" for guests or "Your bookings" for guides as an emergency call on the day of your trip. Please contact us.

Was this article helpful?Cic005 face smile 1227184ff42e9d672a6892dfe27e91689d05a218573c3489bbe64ccf915a8d0cCic006 face frown 0bc804105f1e0201000835a89c724a7eccb466245fd4fe8f61e5b014ada497ac

Related Articles