About the change in the trip on the day or spot, after guides and guests' discussion and agreement, additional costs are incurred and additional charges may be exchanged between guests and guides. Sometimes you may be asked for additional payment from guests or guides for the cost on the day. Guides or guests should pay in accordance with the discussion and agreement on the day between guides and guests. However, TOMODACHI GUIDE will not take any responsibility if you exchange money other than on the platform of TOMODACHI GUIDE and you get into trouble.
If you are required to make an unreasonable additional payment from guides or guests in the trip of the day, you do not need to pay and may refuse. Also, if you need mediation, emergency contacts of Customer Support are posted on "Your trips" for guests or "Your bookings" for guides as an emergency call on the day of your trip. Please contact us.