What should I do if the guide does not show up?

ENJP

If guides do not come to the meeting place at the meeting time on a trip day, simply refer to the emergency contact details of the guides on "My Trips" on your page. Also, check the message thread. You might get some messages that guides will be late. Also, if you cannot call guides, send a message to guides.
Then, wait for a while. They may just be a little delayed due to a delay in transportation. If you do not see the guides after waiting for a while and you need any help, please contact Huber. As an emergency contact on the trip day, please contact a real-time chat at the bottom right on our website or contact guest_support@m.huber.co.jp by e-mail.

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