When is the travel insurance in effect?

ENJP

When the guests are planning to cancel a reservation, please refer to our cancellation policy as follows:

If you make a cancellation within 14 days prior to the selected date (e.g. When 15th of May is the day of the activity, and you make a cancellation on the 1st of May), you will not be charged with a cancellation fee and receive a full refund.

If you make a cancellation within 13 days to 3 days prior to the select date (e.g. When 15th of May is the day of the activity and you make a cancellation between the 2nd to 12th of May), you will only be able to receive a 50% refund.

If you make a cancellation within the 3 days prior to the select date (e.g. When 15th of May is the day of the activity and then you make a cancellation one the 13th of May), you will not be able to receive a refund.

If the guide is the one that makes a cancellation, you will be fully reimbursed. If you are supposed to participate in the event which can be canceled due to bad weather, please inform your guide and we will cancel the activity from our side.

Please refer to the following for more information with regard to our cancellation policy

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