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Announcement regarding discontinuation of service

This is to inform you that the guide matching platform "Travelers Hub Huber" (*formerly known as Huber.) has been sunset by October 31, 2020 (Saturday).

We would like to take this opportunity to thank everyone who has supported us in our four and a half years of service. Despite the support of many people, we are very sorry for the sudden change in the situation. I would like to express my sincere apologies for this.

Although we have come to this conclusion, we have not given up on creating a place. It is for our hosts to entertain visitors to Japan, and for our guests to meet people who are interested in learning more about Japan.

We are planning to introduce local people as guides to enrich the "travel" through the operation of a tourist information center that carefully conveys the advantages of the region to visitors. We are still in the process of preparing a scheme to connect you with the locals. But we will try our best to provide you with a place to meet people by sending out information from many offices soon.

One day, we hope to spread awareness of Travelers Hub Huber and create more unique encounters with you.
Once again, the entire Travelers Hub Huber team would like to thank you for your support despite the many flaws and inconveniences.
We would like to express our sincere wishes for good luck and success to all of our registered customers.

■ Frequently Asked Questions

Q: Why are you terminating the service?

A: Due to the difficulty in providing a satisfactory service to our customers, we regret to inform you that we will be terminating this service.

Q: What will happen to tours that have already been confirmed as guided tours?

A: Cancellations will be treated as canceled by noon on Saturday, October 31, 2020. We will contact you separately if we need to process your refund.

Q: What happens to the tour fee that has not been transferred yet?

A: We will comply with the law. The money will be transferred automatically through the system. We will contact you by email if we are unable to make the automatic transfer due to specific circumstances (such as a change in your registered account).

Q: What about the Facebook community?

A: The community that we are currently operating will be terminated at the same time as the service.

Q: Is it OK to accept the request for a guide from a guest personally?

A: You will not be able to use the Huber. messaging function, but that's not a problem. In that case, Huber. takes no responsibility for the guide.

Q: How will you handle my personal information?

A: In accordance with the Privacy Policy, the information will be used to analyze visitors to Japan in a format that does not allow for personal identification. If you wish to destroy your registered personal information, please contact us at the following URL.
Contact form:https://forms.gle/S5EnZDp9sfMX7R6m9
Privacy Policy:https://huber-japan.com/static_pages/privacy_policy_en

■ Upcoming announcements from Huber.

Huber. may occasionally send you new notices in the future in accordance with Section 2.2.6 of the Privacy Policy.
Privacy Policy:https://huber-japan.com/static_pages/privacy_policy_en

If you wish to stop receiving emails, please use the following URL to unsubscribe.
Unsubscribe form:https://forms.gle/C5gi1MpKEKr1MNbZ7
Please allow us some time to complete the unsubscribe process. Thank you in advance for your patience in the event of a miscommunication.

■ Contact us

If you have any questions regarding this matter, please contact us at the following address
Contact form:https://forms.gle/S5EnZDp9sfMX7R6m9